Who we are

You don't need to be a painter & decorator.

Just know how to make a splash.

Who we are

YOU DON'T NEED TO BE A PAINTER & DECORATOR. JUST KNOW HOW TO MAKE A SPLASH.
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Welcome to Toolstation

We help our customers to build better lives. And I like to think we do the same for our people.

We’re not one of those companies who insist on you having years of experience. Nor do we want to recruit robotic people who will fit a certain mould. If you’ve got a can-do attitude, the confidence to take the initiative and an open mind to learning new skills, you’ll find your place here. Not to mention an open, friendly atmosphere that encourages you to be your authentic self and let your personality shine through.

James Mackenzie, Managing Director.

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our phenomenal success story

We're one of the fastest-growing businesses in Europe, out performing the market to become a key multi-channel retailer of tools, accessories and building supplies in Britain. And we're now breaking ground in Europe. We’re a nimble, entrepreneurial business and part of Travis Perkins plc, who employ over 20,000 people and have been helping to build GB for over 200 years

The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 530 branches throughout the UK, work together to get the job done. And with plans to open another 60 + branches this year, we always have opportunities for great people who want to grow their career with us.

Toolstation in numbers

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5,516

colleagues (Jan 2022)

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530

UK stores (Jan 2022)

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5

distribution centres

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12,000+

products in store

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8,000+

more online

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20,000+

customer service calls handled per week

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12m

catalogues printed (2020)

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188m

website visits (2020)

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Part of the Travis Perkins Group

As part of the Travis Perkins Group, we’re part of a major FTSE 100 organisation that gives us all the backing we need to grow in our own way.

Their investment gives us the confidence and ability to expand our branch network so quickly. It gives us the chance to focus on getting everything right for our customers. And it gives us the freedom to develop our own approach.

This means that, although you’re joining a well-respected group, you’ll feel like you’re joining a smaller, start-up business. In fact, whether you join a branch, a distribution centre, our contact centre or Head Office, you’ll find there’s a relaxed, friendly atmosphere. So, you’ll fit right in. And from there, you’ll have plenty of opportunities to grow your career in all kinds of directions.

About Travis Perkins

The Toolstation way

Join us and you’ll find we do things a bit differently. How? Well, for a start, we’ll give you the space to think for yourself, learn from your mistakes and get things done.

We know that our customers will never fall in love with our business unless our people do. That is why we are working really hard to make Toolstation a great place to work and a place where you can bring your authentic self to work every day. A place where you will be encouraged to be the best version of you.

We understand our customers

We’re inquisitive, we listen to understand, we share. We always look for ways to improve things for our customers.

We make it easy for customers to get the products they want, when and where they want them. So, it’s not about the hard sell. It’s about making them welcome, getting to know what they need and pointing them in the right direction.

We keep things simple

We’re straightforward, we communicate clearly, and we don’t overcomplicate. We want to improve and move things forward.

We’re a down-to-earth business that makes life hassle-free. That means you’ll join a friendly, supportive team, where you’ll have the chance to learn new skills and simply be yourself.

We deliver the goods

We work to understand the needs of the business and focus on the results. We’re prepared to fail, we don’t make excuses and never stand still.

It’s not just our customers who find what they’re looking for here. Join us and you’ll find plenty of opportunities to develop your skills and learn new ones.

We do the right thing

We’re fair. We appreciate people’s differences and want to make sure everyone feels valued.

Whether you’re looking for a job or a long-term career, you’ll find it here, together with a fun work atmosphere and plenty of opportunities to learn new things.

We don't take ourselves too seriously

We’re free to be ourselves. We have fun, work with a smile on our faces and understand that a good sense of humor will help us succeed.

Our focus might be on giving our customers the products they want, but that doesn’t mean we can’t have fun while we do it. So, whether we’re chatting to customers or supporting each other, we do it with a smile.

Where we came from

We opened our doors for business in 2003, and we haven't looked back since.

2003

Toolstation is founded.

2003

We open our first branch in Bristol, along with a call centre and we launch our website.

2004

We open three more branches and our Bridgwater Distribution Centre.

2008

Travis Perkins buy a 30% stake in Toolstation UK and invest in expanding our branch network from 12 to 37.

2010

We open our first dedicated Retail Distribution Centre in Redditch and expand our network to 80 branches.

2012

We become part of a FTSE 250 PLC, as Travis Perkins buy the Toolstation UK business. We now have 123 branches.

2013

Travis Perkins enter the FTSE 100 and our branch network grows to 148.

2014

We open our second Retail Distribution Centre in Daventry. The number of branches grows to 183.

2014

In November we reach 2,000 colleagues.

2015

We open our 200th branch in Newton Abbot and grow to 219 branches.

2017

In November we reach 3,000 colleagues.

2018

We launch our new Toolstation website.

2018

We opened our 4th Distribution Centre in Middleton.

2019

We reached 4000 colleagues and opened 67 new stores taking us to 400 nationwide

2020

We reached 450 branches

2021

We opened our 500th store

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Sponsoring Macmillan Cancer Support since 2020

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Support volunteering projects to help build better communities

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Sponsoring Macmillan Cancer Support since 2020

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Support volunteering projects to help build better communities

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Sponsoring Macmillan Cancer Support since 2020

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Support volunteering projects to help build better communities

Supporting great charities

We partner with a number of charities that make a big difference to the communities where we live and work.

For example, we’ve sponsored Macmillan Cancer Support since 2020 and our colleagues have raised funds in lots of different ways. From fancy dress days to sponsored cycles and runs to customer competitions. Money raised from sales of our carrier bags is also donated to Macmillan to help them fund their vital services.

We support grassroots football with our sponsorship of the Toolstation Western Football League and the Toolstation Northern Counties East Football League. Clubs in these leagues play an important role in their local communities, offering social and recreational facilities, especially for young people.

We also support volunteering projects to help build better communities whether that be getting stuck in and helping with refurbishments or providing the tools and equipment to get the job done.

OUR CHARITY PARTNERS

We're proud of the awards we've won

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2018

Recommended Provider Online Retailer

DIY and Decorating

Which? Awards

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2018

Recommended Provider

DIY High Street Shops

Which? Awards

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2017

Retailer of the Year

Which? Awards

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2017

Recommended Provider Online Retailer

DIY and Decorating

Which? Awards

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2017

Recommended Provider

DIY High Street Shops

Which? Awards

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2016

Retailer of the Year

Which? Awards

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2016

Recommended Provider Online Retailer

DIY and Decorating

Which? Awards

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2016

Recommended Provider

DIY High Street Shops

Which? Awards

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2015

Recommended Provider Online Retailer

DIY and Decorating

Which? Awards

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