Who we are
You don't need to be a painter & decorator.
Just know how to make a splash.
Who we are
YOU DON'T NEED TO BE A PAINTER & DECORATOR. JUST KNOW HOW TO MAKE A SPLASH.
Welcome to Toolstation
We are a family of friendly and down-to-earth people. A business that cares about its customers and each other. Being a member of the wider Travis Perkins Group means we have strength in our business across the broader construction industry. We do a lot more than provide tools. We enrich people’s lives in partnership with customers and suppliers to build better communities.
We're leading the way to provide a fully inclusive workplace where people can be their authentic self and have the skills, confidence and ambition to be the best in everything we do. Each of us makes a difference by living our values and demonstrating the attitudes and behaviours that encapsulate who we are when we are at our best. Every job here is important and every person counts. Whether it’s supporting our colleagues or tending to our customers, we know that ‘Together, we’ll get the job done’.
Angela Rushforth, Managing Director.
our phenomenal success story
We're one of the fastest-growing businesses in Europe, out performing the market to become a key multi-channel retailer of tools, accessories and building supplies in Britain. And we're now breaking ground in Europe. We’re a nimble, entrepreneurial business and part of Travis Perkins plc, who employ over 20,000 people and have been helping to build GB for over 200 years
The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 550 branches throughout the UK, work together to get the job done. And with plans to open even more this year, we always have opportunities for great people who want to grow their career with us.
Toolstation in numbers
5,500
colleagues (July 2022)
550
UK stores (July 2022)
5
distribution centres
20,000+
customer service calls handled per week
Proud we've helped build our nation
Walk into any of our offices, distribution centres or branches and you’ll find a real family atmosphere – a bunch of energetic, friendly, competitive and down-to-earth people, who genuinely care for our customers. Join one of these teams and you’ll help drive our fantastic growth, by reaching and serving customers through different channels, whenever and wherever they need us.
You’ll find an environment that encourages you to constantly challenge yourself and innovate fast, so we do our best by our customers and fight off the competition. And you’ll find a workplace that’s open to all, where we support a huge range of customers to repair, maintain and improve the countless places that touch all our lives.
Part of the Travis Perkins Group
As part of the Travis Perkins Group, we’re part of a major FTSE 250 organisation that gives us all the backing we need to grow in our own way.
Their investment gives us the confidence and ability to expand our branch network so quickly. It gives us the chance to focus on getting everything right for our customers. And it gives us the freedom to develop our own approach.
This means that, although you’re joining a well-respected group, you’ll feel like you’re joining a smaller, start-up business. In fact, whether you join a branch, a distribution centre, our contact centre or Head Office, you’ll find there’s a relaxed, friendly atmosphere. So, you’ll fit right in. And from there, you’ll have plenty of opportunities to grow your career in all kinds of directions.
About Travis PerkinsLiving by our values
Looking after each other's safety and well being, treating people with respect and encouraging everyone to be themselves.
We care
Pushing ourselves to be bold, go the extra mile and deliver, always proud to own our actions.
We give our best to be the best
Working together to share knowledge, learn and grow - making the most of who we are and what we do.
We're better together
Driving innovation and offering value
We genuinely care for our Trade and DIY customers. So, as they work smarter, we’re innovative and agile in serving their needs and exceeding their expectations. How? By disrupting the market with a value-led approach, so they choose us first. By scaling fast to meet their needs. By understanding their concerns about climate increase, and helping them to make greener choices, when and where they want to, at affordable prices. Most of all, by attracting and retaining the best people from all walks of life – people who want to grow with us and build a great career in a cutting-edge business.
We put our customers first
From DIY to Trade, we meet their different needs anywhere, anytime to win their lasting loyalty. That means being a disruptor in our market and leading the way in digital innovation, so everyone everywhere enjoys the best customer experience. It means making the most of being part of the Travis Perkins Group – using its scale, logistics and technical knowledge to build closer relationships, so customers always choose us first. And it means working with the Group to help customers find the sustainable products they want, so they feel they’re making a difference.
Sponsoring Macmillan Cancer Support since 2020
Support volunteering projects to help build better communities
Sponsoring Macmillan Cancer Support since 2020
Support volunteering projects to help build better communities
Sponsoring Macmillan Cancer Support since 2020
Support volunteering projects to help build better communities
Supporting great charities
We partner with a number of charities that make a big difference to the communities where we live and work. For example, we’ve sponsored Macmillan Cancer Support since 2020 and our colleagues have raised funds in lots of different ways. Since launching our charity partnership we’ve raised over £1.5 million to help fund vital physical, financial, and emotional support for the millions of people living with cancer across the UK.
We’ve also launched a collaboration with micro-donation charity Pennies. Allowing customers to add an optional donation to Macmillan Cancer Support onto their purchases when paying by card and contactless.
We also supported several additional charitable initiatives. Continuing our partnership with Volunteer It Yourself (VIY), the social enterprise supporting volunteers aged between 14-24, who may be disengaged or excluded from mainstream education, to learn DIY and trade skills. And supporting the Lighthouse Club charity by signposting tradespeople through an innovative campaign across all our channels.
OUR CHARITY PARTNERSWe're proud of the awards we've won
2023
Top Employer Award UK
Top Employers Institute
2022
Top Employer Award UK
Top Employers Institute
2018
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2018
Recommended Provider
DIY High Street Shops
Which? Awards
2017
Retailer of the Year
Which? Awards
2017
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2017
Recommended Provider
DIY High Street Shops
Which? Awards
2016
Retailer of the Year
Which? Awards
2016
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2016
Recommended Provider
DIY High Street Shops
Which? Awards
2015
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards